IMPORTANT NOTICE – COVID – 19
ALL APPOINTMENTS WITH THE DOCTORS ARE NOW TELEPHONE / VIDEO CONSULTATIONS
Please ring the surgery on 0121 411 0346 to be added to the Telephone Triage List.
PLEASE DO NOT ATTEND THE SURGERY
Surgery open time
8am to 6.30pm Monday to Friday
All services at our Surgery are accessible by appointment. Currently, due to the risks associated with Covid-19, all appointment requests are Phone Consultation.
If you wish to make an appointment please call the surgery starting at 8am Monday to Friday. Please refrain from attending the surgery in-person if you do not have a prearranged appointment. Face-to-Face appointments are offered at a mutually convenient time only after a patient has had a Phone Consultation with the GP or Nurse.
When the practice is closed, please contact NHS111 for medical advice on Urgent matters. Out-of-hours services are available to obtain medical attention at the numerous Urgent Care Centres located throughout Birmingham. Please refer to the list.
Our doctor’s offer home visits for patients who are housebound (the frail, elderly or vulnerable patients). We request that you call us before 10.30am to arrange this so that we can assess the need for a visit the same day. However, please note that all Home Visits are at the doctor’s discretion and they may wish to assess your situation over the telephone and advise you appropriately. It is always better for the doctor to assess you in the surgery, where your full medical records and diagnostic equipment are available, which leads to a better service to yourself.
To request a home visit, please:
- Call the surgery on 024 76 266370 before 10.30am to arrange.
- Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
- Ensure the surgery has up to date details of your address and telephone number.
Home visits are deemed to be emergency services and, therefore, it is not always possible to offer a home visit at short notice or on the same day.
Our experienced practice nurses are available to deal with the following:
- Heart, Diabetic & Asthma Reviews
- Immunisation and Travel Vaccinations
- Ear Syringing
- Oral Contraception, Smear Tests & Coil Checks
- Dietary Advice
- Home Visit Services (for housebound patient for their regular Bi-annual blood tests and health checks)
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Extended access is additional access to your core primary care services. From 1st August 2018 when patients need to see their GP, Nurse or HCA we can offer them a greater range of appointment times. These extra appointments are held at our Hubs.
How to access these appointments
Patients can book these appointments through their registered GP practice or by calling 0121 411 0317 between the Hub opening times.
The Hub GPs have access to the patient’s full medical record, as long as the patient gives his or her consent. This means that they can receive personalised GP care.
Sparkhill Hub – Oakwood Surgery, 856 Stratford, Sparkhill, Birmingham, B11 4BW. This Hub operated 7 days a week.
Hub opening times
- Mondays – Fridays 18.30 – 20.00
- Saturdays 09.00 – 18.00
- Sundays 10.00 – 13.00
Druids Heath Hub – Druids Heath Surgery, 27 Pound Road, Druids Heath, Birmingham, B14 5SB.
Hub opening times
- Saturdays 09.00 – 13.00
Washwood Heath Hub – Pearl Medical Centre, 621 Washwood Heath Rd, Birmingham B8 2HB
Hub Opening Time
- Saturdays 9.00 -13.00
Outside normal Surgery hours you should phone 111 for medical advice or the out-of-hours doctor service.
The out-of-hours period is from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays.
If you are suffering a serious medical problem (such as severe chest pain or heavy bleeding) you must call 999 for an Ambulance.
NHS 111 is available for medical help or advice in situations when it’s urgent but not life-threatening.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
Walk in Centres
66 High Street
Birmingham City Centre
0121 212 1330
Lode Lane, Solihull
0121 709 7711
15 Katie Road
0121 415 2095
134 Heath Street
0121 389 1100
0121 322 4310
What are the timings for routine appointments?
Monday to Friday 8am to 6.30pm try calling before 10 am to get appointment for the same day as they go quickly
Does the practice offer routine appointments on weekday evenings and on weekends?
This practice is joined in with the federation who offer pre bookable appointment for late evening and weekends and can be booked through the surgery or calling.
What is the Text Reminder Service of the practice?
Oakwood Surgery has a text appointment reminder service available free of charge to all registered patients.
When you book an appointment at the surgery, you will be sent a text reminder the day before your appointment reminding you of the day and time of your appointment.
To receive this service all you need to be is make sure that we hold an up to date mobile number for you and we do the rest.
If you would like to update your mobile number, you can do this online by clicking here.
COVID: Telephone Appointment System
Due to the Coronavirus (Covid-19) the Practice is no longer offering walk-in appointments and patients are actively encouraged not to attend the surgery in-person to book an appointment. In fact, since March 2020 patients have been encouraged to phone the surgery to make an appointment. We have multiple lines in use to answer all calls and the lines are open from 8:00am – 1:00pm and 3:00pm – 6.30 pm Monday to Friday. The phone lines use a ‘queuing system’ to hold up to 20 calls in the queue at any given time and any individual call is kept in the queue for a maximum of 60 minutes.
Given the current situation with coronavirus, the Reception Team will need to follow strict protocol in booking appointments by asking a series of questions before they can book an appointment.
With the new protocols, there is unprecedented pressure on the phone system to book an appointment or access other services. Even though the system has been in place since March 2020 it was never designed for this volume of calls, the Reception Team is doing its level best to cope with the extreme demands on the services. However, whilst the Team endeavours to answer all the calls as they move up the queue, some patients get frustrated with the waiting time and abandon the call. It is also often the case that when a patient does get through to a member of the Reception Team, they are not trying to make an appointment but rather trying to access other services (Rx request, secretarial queries such as blood test results etc.). It is for this reason that we would like to remind patients that they should call after 10am to access these services to enable the Reception Team to keep the lines open for appointments and triage.
We would also like to remind patients that there is a separate dedicated line for repeat prescription requests and that for secretarial queries they should in future press Option 5 to take the pressure off the appointment booking system.